If you have made an incorrect deposit, please contact our support team via Live Chat.
We will do our best to assist, but we cannot guarantee the recovery of funds.
Please note that the minimum amount for retrieval must exceed $10 USD. Ensure you select the correct coin/chain when making a deposit.
For incorrect deposits involving coins supported by Goated but sent on the wrong chain, missing destination tags, or similar issues:
The first occurrence will be retrieved with no penalty
Future occurrences will incur a 10% penalty, up to $20 on the deposit's USD amount
Wrong deposits for coins that Goated does not support and/or chains that Goated does not support:
Our team will require time to investigate each case individually.
If the coin is retrievable, a penalty of up to 50% of the deposit amount may apply, depending on the coin/chain
If the coin is not retrievable, we will not be able to credit the deposit
Ripple deposits with missing destination tag
If a deposit is sent without a destination tag or memo, it cannot be retrieved
To prevent this, please ensure to include a destination tag