If you have made an incorrect deposit, please contact our support team via Live Chat.
We will do our best to assist you; however, please note that recovery of funds cannot be guaranteed.
Please note that the minimum amount for retrieval must exceed $100 USD.
For incorrect deposits involving coins supported by Goated but sent on the wrong chain, missing destination tags, or similar issues:
The first occurrence will be retrieved with no penalty.
Future occurrences will incur a 10% penalty, up to $100 based on the deposit’s USD value.
For wrong deposits involving coins or chains not supported by Goated:
Our team will investigate each case individually.
If the coin is retrievable, a penalty of up to 50% of the deposit amount may apply, depending on the coin and chain.
If the coin is not retrievable, we will be unable to credit the deposit.
Important:
Ripple (XRP) deposits sent without a destination tag or memo cannot be retrieved. To avoid issues, please ensure you always include the required destination tag