At Goated, we prioritise responsible gambling practices to ensure a safe and enjoyable experience for our users.
1. Problem Gambling: Recognise the Signs
Is gambling negatively affecting your mental health?
Have you ever used gambling to escape from problems or a difficult situation?
Do you avoid work, family or other commitments in order to gamble?
Do you lie to your family and friends about the amount of money or time you have spent gambling?
Have you lost interest in other aspects of your life such as relationships, work or other interests due to gambling?
Do you borrow money or sell possessions to finance your gambling?
After losing money gambling, do you feel an urgent need to win back your losses?
Do you feel guilty or remorseful after gambling?
Have you experienced extreme mood swings related to your gambling activities?
Do you gamble until your last dollar?
If you answered yes to any or all of the questions above, the more likely it is you have or are developing a gambling problem.
2. Get Assistance
Recognising the signs of gambling addiction and seeking professional help is crucial to addressing this issue and regaining control of one’s financial future. You can seek help and advice from the below resources:
3. Account Closure
While complete account deletion is not possible due to legal and compliance obligations, we understand that personal circumstances may change, leading you to consider closing your account. Our legal framework requires us to retain certain data for regulatory and compliance purposes, which prevents the full deletion of account information.
As an alternative, we offer the option of Self-Exclusion. This allows you to restrict access to your account indefinitely, ensuring you will no longer be able to use our services.
If you wish to discontinue using your Goated account, Self-Exclusion is the most effective option to consider, aligning with both your personal decision and our regulatory responsibilities.
4. Self Exclusion
Need a break from gambling?
You can opt for a 24-hour self-exclusion period directly from your account settings. Click on Profile icon > Settings > Responsible Gaming (or click here)
You may request a longer self-exclusion period of 7 days, 15 days, 30 days, 90 days or permanent by messaging customer support.
Please note that once a permanent exclusion has been approved, your account will no longer be recoverable.